Frequently Asked Questions
Discover everything you need to know about our handcrafted home collections, shipping, and care.
How should I care for my Michael Aram metalware?
To maintain the luster of your pieces, we recommend hand washing with mild soap and water. Dry immediately with a soft cloth to prevent spotting. Avoid using abrasive cleaners or scouring pads, as these can damage the delicate hand-applied finishes.
What is your return policy for home decor and dinnerware?
We accept returns of unused, undamaged items in their original packaging within 30 days of delivery. Please note that personalized or final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship our luxury home collections globally. Shipping costs and delivery timelines are calculated at checkout based on your destination and the weight of the items ordered.
Are Michael Aram products handmade?
Yes, each piece is handcrafted by skilled artisans using traditional techniques. Because of this artisanal process, slight variations in finish and texture are natural characteristics that make every item unique.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and interest-free installment plans through Affirm.